Credit Card Security
Oh how we all love “policy.” The Wells Fargo credit card fraud monitoring was a little too eager back in December and suspended my card for suspicious activity. (They’re really jumpy over there). Since I didn’t call within a certain amount of time, they canceled the card. Today the new one arrived at the house and my mom read me the numbers so I could at least activate it and use it online. I called in to activate it and went through the usual routine with the agent. She then asked me if I had the card in front of me, I said “no” and then asked why. She needed the expiration date and security code, which I had and promptly provided (in addition to the last 4 numbers of SSN, etc.). However, I was placed on hold and she came back to tell me the card couldn’t be activated because it “was not with me.” I started laughing. You mean I have to call back tomorrow, do the same thing, and as long as I tell you I have the card, it will be activated?” She told me it was their policy and she had placed me on hold to check with her manager. Hats off to the folks at Wells Fargo for following policy in order to help keep all those honest criminals at bay.
