Customer Relationship Management
Kyle Berg
Implementation Manager • Customer Success • Business Operations • SaaS • Tech • Digital Marketing • HubSpot Certified
My Skill Set
Customer Relations
A keen ability to help clients understand SaaS and digital products while representing the voice of the customer to development teams.
Team Management
A strong leader who wants the best for others and has experience leading teams of direct reports.
Verbal & Written Communication
Extensive experience presenting to clients, leading onboarding training sessions, and handling inquiries.
Problem Solving
Attention to detail and listening skills to address and find creative solutions to employee concerns.
Technical Documentation
Superior writing skills with an emphasis on crafting easy-to-follow documentation that customers can understand.
Data-Driven Analytics
Able to make wise decisions based on data and observation while also understanding the emotional dynamics of working with people.